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Popular Content

Showing content with the highest reputation since 11/13/2015 in all areas

  1. 5 points
    BE AWARE!!! Sellers just remember to check on an item sold for R1. If you fail to snc every single one, from now you will ALSO PAY for commission on the SHIPPING. YES on the SHIPPING! I will not write what I think about that!
  2. 5 points
    Well here is how snc's are going to go. 27min wasted for R9 and here is how the conversation goes: Njabulo Zwane:How can I help you today ? 14:59shawn bouwer:The buyer of order13821075 only paid the ring and no shipping and now I am being threatened by Xolani if I do not refund the payment. Instead of the buyer being in default I am treated like the one in default 15:00Njabulo Zwane:The buyer does not want to proceed with the order as they require a refund. 15:00Njabulo Zwane:You are entitled to assist as you have not shipped the item yet. 15:00shawn bouwer:Since when does the buyer bid, part pay and then force the seller to refund in an auction????? 15:01shawn bouwer:Why would I ship when no shipping has been paid??? 15:01shawn bouwer:This is an auction not a buy it now. 15:02Njabulo Zwane:You can still file an snc on an auction. 15:03shawn bouwer:Then what the hell is going on here? 15:03shawn bouwer:I filed an snc for non payment and Bidorbuy overturned it 15:03Njabulo Zwane:Please refund the buyer to get this matter not resolved. 15:04Njabulo Zwane:Once refund has been made we will credit you back with your success fees. 15:05shawn bouwer:Do you realize that you are violating your own terms and conditions in clause 6? 15:05shawn bouwer:I should hand the buyer over for legal collection for failing to pay in full 15:05shawn bouwer:And you force a refund? 15:06shawn bouwer:Why is this buyer not expected to make full payment as was required in all the years I have been a seller? 15:09Njabulo Zwane:"Hi. According to our records shipping was not paid and we will not send the item for free. The buyer will be refunded only if Bidorbuy agrees to the snc. I am not paying commission on a sale that does not happen. Best regards Shawn" 15:09Njabulo Zwane:You confirmed that you will refund the buyer if success fees are reversed. 15:10Njabulo Zwane:We are going to reverse your success fees. 15:11shawn bouwer:Because Xolani said I had no choice and now threatens to restrict my account so that I cannot sell. 15:11shawn bouwer:As I said you are forcing a refund that is against all rules of an auction 15:12shawn bouwer:Is this Bidorbuys new approach? 15:14Njabulo Zwane:The buyer is allowed to request for a refund. 15:15Njabulo Zwane:Kindly refund the buyer to get this matter resolved. 15:16shawn bouwer:Ok I get it. You make the rules and change them at the seller's expense whenever it suits you. You force a refund or close my account so I refund. Thank you for enlightening me.
  3. 5 points
    I agree with TechnoPro I have the same experiences and I do not appreciate the extra work now involved. I have already got an snc that requires more paperwork to "PROVE" my case. To me it is an excuse to claim commission if you don't have the time to "PROVE" every snc is valid. There is no benefit to us as sellers but certainly there is benefit for Bidorbuy keeping all commissions unless you spend your time to claim it back. I
  4. 5 points
    Hi Guys, Although I have been trading as a seller on BoB for a few years, I have only recently joined the forum. Generally trading in Militaria and Antiques. Not one of the bigger sellers, and not really one for voicing my opinion, but the new rate structure does not leave me much of a choice. Like most of you, I am not happy with the new rates quoted as effect 1 March 2018, but I do have a few questions: 1) What is the standard warning period for a price increase? I received my mail from BoB on the 12th of Feb 2018 as I am sure most of us did. This does not even make a full months warning till implementation. Important to note that BoB have not had a yearly increase in fees for at least the last 4 years (As far as I know), so would have expected a bit more warning from their side. 2) In my listing categories a jump in fees from 5% to 9.975%, basically double, even when not taking into account the new shipping charge. How do you justify this? 3) Quoting fees excluding vat where your previous rate card had all including. This is misleading and leaves us comparing apples with pears. 4) Charging a fee on postage and packaging costs? This is a service provided by sellers to their customers and BoB has absolutely no input in this, how can you expect to receive an income for something you have no part in? This is unethical. Then you still charge VAT on top of this charge? Postage already includes VAT. Charging VAT on VAT is fraud, even if only on a portion of it, is it not? 40% of my sales are international with postage ranging from R80 to R6000 (Most expensive parcel I have sent), I can’t afford losing/subsidising 6.555% of this on items I only make a 20% profit. 5) Listing enhancement fees are unchanged? With all the new charges, you seem to have missed an area? 6) Listing Fee Rate card (Including Classifieds)? Looks like a sneaky one? This does not fall in my categories, and I don’t know if I am understanding this incorrectly. Let’s use the example of Cell phones and accessories. According to the Listing Fee rate card, all items listed in this category will incur a R50 listing fee weather sold or not. This is over and above the success fees. Does this mean a Cell Phone Charger listed for R30, the buyer would have to pay R50 for listing, R1.97 as a success fee and R3.28 on postage (if R50 was charged on postage)? This is assuming no Listing enhancements were selected? This is worrying as it will only be a matter of time before these Listing fees will be implemented across all categories? 7) What happens to items sold in February but orders and payments only completed in March? Do these fall under Feb or March fees? I know on my side buyers do not all pay on time. 8) Payment Fees for various payment options? I don’t know how most of you fellow sellers receive your payments, but I generally have BoB EFT, Cash Deposits and Payment via BoBBucks? The only options quoted on the old rate card as attached to the new rates are: BoBPay Credit Card, Discovery Miles, Bitcoin, Mobicred, Snapscan and SCode. Other than credit card (BoBBucks) I can’t think that I have ever had a request for any of the other as payment option. Saying that the increase is partially due to incorporating these costs into the success fee is a bit ridiculous. 9) Why are BoB not responding to the mails on the forum, am I not looking in the right places? 10) The thing that draws people to BoB has always been the affordable rates. With this price increase, I might as well go back to Ebay. BoB will have to do something from their side as losing their sellers is something that will cost them in the long run. Look, I understand that BoB have to bring in an increase in their fees, but sure wish they would have done so gradually over a period of time and not in one big shot leaving us all in shock. I do hope that they will be listening to their Sellers and hopefully together we can come to some sort of agreement or compromise. Thanks for reading. Regards, Tinus Conradie
  5. 5 points
    As a loyal member of the Bidorbuy community, I do understand that there will be a yearly increase in fees. I would expect something in the region of 6% to 8%. This would be in line with the current inflation rate. Your increase in the basic rate is at 99%. I find this very hard to accept.. In addition to this, you are also charging a commission on the postage charged. This brings your rate increase to ABOVE 100%. You are going to kill the goose that lays your golden eggs. Please let me know how you arrived at such a VAST increase in your charges, or maybe you have made a error.
  6. 4 points
    I don't think Bidorbuy is going anywhere anytime soon but at least there is now a gap that has opened in the market for someone to compete with Bidorbuy. I would think a platform that is non profit/open source would work great, ie it's run by the sellers/buyers and only there to provide the framework to facilitate sales and aftersales support/bad deals etc. I'm pretty sure the 1000's of full time sellers would be able to build and maintain that. It would also be able to truly support buyers and sellers, ie prevent either parties from being open to ripped off, as it is now I get the feeling Bidorbuy's main emphasis is increasing sales and not to ensure a safer marketplace, profits trump safety, when a buyer or seller gets screwed over Bidorbuy doesn't suffer the loss. For instance it's this far down the line and Bidorbuy still hasn't managed to engage a courier company to facilitate safer deals and better prices for everyone, you would have thought that the buying power of thousands of sellers on Bidorbuy would have at least shown something in that regard.
  7. 4 points
    Dear Bidorbuy Sellers! I have exciting news for you! Due to the decreasing amount of traffic on Bidorbuy and our increasing need to justify our positions , we have implemented higher fees and even more gobbledy-gook than the best politician could pretend to understand. However, even better news is that you can pass these higher prices on to the buyers, so you will not lose a cent. So......ja swaer.....I was never a huge seller, but the old management showed a sincere caring for sellers and buyers while the platform was being consolidated. Let me then thank Bidorbuy for galvanising me to find a better means of selling my thingiemebobs.
  8. 4 points
    There is a very good reason why bidorbuy has fallen so far in the Alexa ratings. A company that was once in the top 20 (if not top 10) websites visited in South Africa now currently down to #49 Lets not forget that in the last year it has dropped 758 places in the global Alexa ratings. We are now charged double success fees, an additional final order fee and in the event of a buyer not paying they still take advertising fees. We are pressured into giving refunds even when it contravenes the consumer protection act. We are constantly threatened with restrictions of our accounts. Management uses the CPA when it suits them and discards it when it does not suit a buyer. WHAT IS BIDORBUY WITHOUT THE SELLERS?? The drastic drop in traffic and the ranking drop is a perfect reflection of what is going on internally with bidorbuy. Constant new staff who are mostly ill prepared (read lack of training) to do the job that is required of them. These people are managed by people who no matter what the issue is will not listen to us as sellers. Most of the SNC's we file get appealed for stupid reasons and half of the time bidorbuy accepts the buyers reason even when it makes no sense at all. All this will be is more work to get back money that ultimately shouldn't be taken unless a sale is actually completed. Why should the onus now fall on us the sellers? I see for the first time some of the sellers are actually voicing their concerns and joining together to stand as one against some of these issues.
  9. 4 points
    Now that BoB is dead / dying - what is the new platform to use? There were no competing platforms created in the last few years (in South Africa) that I know of. Some competition in this space would have kept things in check. Hopefully some bright sparks somewhere are already creating something similar, but they have a lot of functionality to catch up on. I have loved BoB - the site is better than the eBay platform (I buy a lot of stuff on eBay). But I too have realised over the last year that e.g. Buyer & Seller conflicts are not resolved (never mind which side you're on) decently, just some lip service and the ticket is closed. Petitions etc are worthless, the only way to vote is with your money. That means not putting up anything for sale for e.g. a month, and see how good that feels to the BidorBleed owners. I for one will not launch my next auction now as planned, but will hold back while keeping my items on Gumtree etc. In today's world an entity can disappear off the map sooner than it came into existence. All we need is a suitable replacement platform - there is a huge opportunity here for the right internet IT company... Regards
  10. 4 points
    We sell large items (furniture) and the costs on transporting some of these items (specially over long distances) are obviously much higher than for small items. Sometimes as much as R 3500 for a lounge suite to be delivered in CT from Gauteng. We deal with transport companies for out of Gauteng deliveries and contractors for local deliveries and we also sometimes do the odd local delivery ourselves if the items are easy to carry (since my partner and I are both fast approaching senior citizenship). Since this new development with charges being slapped on cost of delivery I figured it may well be in my own as well as my buyer's best interest to delete all shipping options with a price tag attached from my profile completely. Under shipping there will only be an explanation that from 1 March 2018 all shipping arrangements must be initiated by the buyer, dealing directly with relevant contractor/courier/shipping company and payment is to be made directly to the third party (shipping company/contractor) as well and that we will no longer be involved in shipping arrangements whatsoever or accept shipping charges as part of the total selling price on the purchase order. All we will do is to let the customer know when their product is ready to be shipped. Upon placement of an order the buyer will receive a list of transport companies to contact for quotations and if they do not accept the shipping price of course we will file SNC and the reason will simply state "buyer and seller agreed to cancel the deal" or whatever it states exactly, point being that no negative backlash will be incurred for cancellation. More SNC's for bob to deal with and for me to put up with. Problem is that I simply cannot subsidise delivery fees as well as carry the extra success fee on the small mark-up margin we operate on. So if I delete all shipping options it may well be a blessing in disguise because buyers will start to realise what they were paying for in the past (the headache of acquiring shipping quotations, making numerous phone calls liaising between buyer and courier, organising and paying for shipping of goods) and become more educated on the actual work involved as well as the actual cost of shipping in this country and subsequently stop blaming sellers and stop whining about transport costs altogether. As it is, sales have been dwindling for us due to over-saturation of Gauteng furniture market and most buyers who get quotes from us for shipping to other parts of the country simply disappear never to be seen or heard from again and I often wonder if they think we determine the prices for shipping ourselves or that we for some obscure reason inflate it on purpose. I am just wondering if this "no shipping options" idea will be allowed? Alternatively perhaps bidorbuy would like to start their own shipping company exclusively for bob users with reasonable pricing on all items to increase sales across the board for all of us which - for me at least - would be fantastic news.
  11. 4 points
    "Some users in this thread have pointed out that the fee structure is still considerably less that other marketplaces" - Which marketplaces? Last I checked Takelot's core business is not in the least the same as bob. They merely offer marketplace related services with a whole lot more benefits that of bob. And to correct you there, It's not "some users", it's one user. Who may or may not be planted, based on the statements made which contrast EVERY other contribution made on this thread"
  12. 4 points
    Good Day. Putting aside the ludicrous rise in fees that I am sure is going to infuriate all of BoB's sellers and lose BoB many many sellers who bring in the money for them, clarification is required for a specific clause in the fee article; Final order value fee. The final order value fee is the fee adjustment that is charged to a seller account, calculated on the difference between the "Final order value" and the "Item sales value", multiplied by the lowest category success fee percentage, which is currently 5.75% excluding VAT. Examples: The item sales value is R1,000 for an item sold in the Music & Instruments category. Music & Instruments success fee is 5.75% of R1,000. Success fee = R57.50 + 14% VAT = R65.55 incl. VAT. The buyer makes a payment that totals R1,120. The 5.75% final order value fee is applied to R120 (the difference between the sales amount of R1,000 and the total amount paid of R1,120). Final order value fee = R6.90 + 14% VAT = R7.87 Total fees paid to bidorbuy on the final order amount of R1,120 = R65.55 + R7.87 = R73.42 incl. VAT Now, from how I read this (and I must wonder if this is very vague on purpose), is that the "difference between the "Final order value" and the "Item sales value" is actually the shipping cost for the order. In the above example, the item sale value is R1000 and the buyer has paid R1120, meaning the extra R120 is the cost of the shipping for the item. It is not very clear to be honest, but if the above assumption is correct, I assume again that the sellers will be able to include the "fee" that is charged on the shipping amount to their shipping expenses? Sellers may charge the cost of shipping according to BoB policy, and if the shipping fee is being taxed (which basically is what this is, a new tax, as if our government doesn't screw us enough with taxes already), that tax is part of the shipping expense. Or does BoB want us sellers to lose even more money by making a loss on the shipping because some of the shipping fee is now going to BoB's greedy coffers (this is on top of the huge extra amount we will already be losing with the luidicrous increase in fees). This is fast going to become unsutainable to the majority of BoB sellers who already operate on very low profit margins. But BoB needs to remember, if you put us out of business with ridiculous price increases, who do you think will follow us into bankruptcy? BoB themselves will follow. Without sellers BoB will vanish into the past. Very sad that the greed has come to this. I think it may be time for a tech-savvy member of the BoB community to program a competitor auction site for all us hard working sellers to come to when we can no longer sustain these inflated fees
  13. 3 points
    Well said Seeds and All. Ditto for Neil. Greed is like a vacuum-cleaner sticking its hose up its own arse.
  14. 3 points
    From reading a number of comments about the HUGE increase in fees to sellers, and the few responses from BoB, it seems that BoB believes that the reduction in charges on other payment types will make up for a lot of the extra fees, which is absolute nonsense. I am one of the sellers that has always allowed buyers to use all payment types so my increase in fees should be one of the lower ones among BoB sellers. But the fact is.......I did a calc on my December sales and my fees would have increased by a MASSIVE 61.3% in December if the new system was in place then. I can only imagine what it must be like for sellers who only allowed EFT payments, as they are now being charged on every single payment. Also, why is it that sellers are being nailed by BoB while buyers just keep on not paying and very little happens to them? I had just another unpaid auction sale the other day from a buyer who had a rating of -30....WOW. How many sellers has he nailed and who are getting no income for those listings......some of them after waiting 2 weeks for an auction to close. BoB says....."But you got exposure" Blah blah blah......and no money to pay the bills. So where are the new measures to nail non paying buyers? Oh yes, but that doesn't bring in money for BoB. It actually assists BoB because we have to keep relisting auctions and paying more fees. I just relisted the same item for the third time last week after two non payers in a row. And, according to BoB, this was all done for our own good because it was so difficult for us before - poor, dumb sellers. That's so sweet of BoB to think of us and add 61% to our costs for providing the same service.
  15. 3 points
    I think BoB has hired Mac Maharaj as their new spin doctor to try to con the "dumb sellers" into believeing that a single change that has been made recently is to OUR BENEFIT!!! Utter rubbish being spat in our faces by BoB, and they think we are so dumb as to believe their bollocks? More than double the fees payable - BoB say this benefits the sellers Charge fees on shipping costs - Again supposedly to OUR BENEFIT Increse the admin work for sellers to actually claim back fees for time wasting buyers who bid and do not bother to pay - again, somehow making more admin work for us is to OUR BENEFIT????? Tell us BoB, what wonderful innovations to make seller's lives "easier" are you going to force down our throats next??? Are you going to start charging us a montly fee just to have an account? Or add "server fees" for uploading a photo of our item to your site? This whole revamp of the site is actually becoming something that Trevor Noah should talk about on his show, because it is honestly becoming an absolute joke how you are making everything "easier and cheaper" for us sellers by giving us more admin work and charging us more fees. Utterly ridiculous and the sign of a company who longer values their clients
  16. 3 points
    I have filed a few SNC's against Buyers who were actual time wasters. My last SNC ended up with BOB actually not crediting me but putting the reason down as "Seller cancelled" - this was not true. The Buyer defaulted by not paying within 7 days, he then defaulted by short paying, he the defaulted again by not paying the short payment when he promised to pay. Out of frustration we told BOB that the item was now being donated to the SPCA. We ended up with a negative rating from the Buyer. Firstly, we list the items for sale for 7 days then we must wait 7 days for payment before we can file an SNC. We then have to wait another 7 days to give the Buyer the opportunity to dispute or not even respond. This is 21 days that have been wasted. For us where this is our business, our bread and butter, this is totally unfair. We then give a negative rating to the Buyer with very good reason. They then respond by giving us a negative rating, you then have to "lick their bums" to remove the negative rating. This is the BIGGEST FLAW with BOB. If an SNC has been filed against a Buyer by a Seller and vice versa, only 3 days should be allowed. The guilty party must not be allowed to rate the other party. My suggestion to BOB: 1. Payment within 3 days or SNC can be filed 2. SNC Finalised after 3 days 3. Guilty party not allowed to rate innocent party - if they do give a negative rating then BOB must remove it 4. Buyer or Seller can be blocked for a life time, not just 3 months 5. No commission must be deducted from the shipping amount (this is a very low blow from BOB) - you make enough from the commission on the sale of the item I have not had good experiences selling on BOB. I have had fantastic experiences buying on BOB, I am now looking at other avenues as the shipping costs are far too high and the prices of items are being increased to cover BOBs commission.
  17. 3 points
    Yip, first we are nailed with a 100% increase in commissions last month and now BoB is making it more difficult for us to get commissions refunded. All the changes that are being made are making things more difficult for sellers to make money on BoB. Buyers should not be allowed to dispute an SNC if there is no payment reflecting on the relevant order. Another example is where a buyer places two orders for the same item but only wants one and when you process the SNC for the duplicate they dispute it and say they have paid for it.
  18. 3 points
    What happens when a buyer "dispute" an SNC for invalid reasons? We've had buyers disputing SNC's with comments like "I do not have enough money" , "Mobicred did not approve my request", "I told the seller I do not want this product anymore" You are now placing even more administrative burden on the seller to monitor and respond to silly reasons like the above. Or am I not understanding this comment "In the event that the buyer disputes the SNC that has been filed, the SNC will not be processed any further. The seller will be notified of the dispute via email and will be requested to submit any relevant information to back the claims they have made when filing the SNC."
  19. 3 points
    I've sold more on Facebook marketplace in one week than I sell on Bob in a month. So I'm slowly moving all my stuff there. No fees, no hassles, no buyers to give me a hard time or be rude to me because they're easily blocked, unlike here where you can't really block anyone anymore. & no management sitting behind desks always taking the buyers side no matter what. & no one illegally taxing postage!! BoB has been good to me over the years, but in past few years, there's been a definite change in attitude from them towards sellers.
  20. 3 points
    We have been saying this on the thread since it started-They may be making a few extra rands now but extremely shortsighted and not researched ,as sales will drop and their income will decrease and NOT INCREASE-i have already cut my promotional listings and enhancements to offset the average 70 % increase in fees i am paying,and this means less sales for me as well on bob, but will I make it up elsewhere as one must ,so they are chasing us to other sites. The sad part is they will only see this when its too late,many sellers and buyers gone and decreased income for BOB and sellers. The sale they are chasing wont happen ......SO RATHER LOOK AFTER YOUR SELLERS AND GET BOB BACK TO ITS ETHICAL TRADING PRACTISES AND BE HAPPY WITH A FAIR AND EQUITABLE INCOME!!
  21. 3 points
    Dear Bidorbuy As a small seller on your platform, I am dismayed at the latest turn of events. Perhaps you have a logic that would be beyond my capacity or understanding, but a simple truth stands out to me: In this fast world we now live in, if you blink an eye, something has died or become obsolete. I would be saddened if this happened to our trading platform for obvious reasons, but I can find no other explanation than modern greed, and the blatant disregard for much intelligent opinion offered here. I also understand that "loyalty" and "integrity" have become catch-words in modern society, and that this is not a democracy you run. Were it so, I suspect you would be relegated to the ranks of the unemployed by the sellers you offer dried carrots as reward. Small as my contribution has been to this platform, I have loved it and respected it and have never cheated the system. Some of us sellers struggle to get stock in an increasingly difficult economy and market with competition rife at every turn. Your placing this extra burden on us and the buyers in turn, bodes darkly for your future. I have not written this as an appeal to you, rather as a reasonable "my voice was also heard". With regard Jan Nezar.
  22. 3 points
    Correct,same here,my listing fees are actually more than success fees and have been since i started selling on BOB We will have to look at savings and thats the place to save,fortunately for sellers like us,we have a regular customer base built up over the years through excellent service and pricing so our buyers will look at our listings with or without enhancements,but we will obciously miss out on attracting new buyers with fewer enhancements,but the savings will be necessary. So at the end of the day,if most sellers seriously look at these costs,and decrease enhancements etc WHERE IS THE BOB EXTRA INCOME? And i may only be small contributer at moment but in years past i used to average R60 K a month and even did R100K PER MONTH occasionally on stamp sales and coins as well,when i contributed hugely to building my category platform that many new sellers now use for their sales,with a monthly contribution to BOB of between 8k and 12k per month,BUT THESE FEES DO NOT INCENTIVISE ONE TO TRY AND ATTAIN THOSE SALES ANYMORE so BOB is the big loser here!
  23. 3 points
    We do note the comments on this thread. Where there are misconceptions and misunderstandings we are looking to update the help section on the site to make certain things more clear. We have also had quite a number of interactions in the form of phone calls and emails with quite a few participants on this thread to assist them and to answer the questions that they have had. In most cases the interaction was positive and informative as we could give them assistance on a personal basis around issues that would affect their individual situations. That being said, we reiterate that the main reason for the change in the fee structure is to make it easier for sellers and buyers to trade with each other. In order to breakdown these barriers we have taken the decision to scrap the individual payment processing fees (Cash deposit, Credit Card, Mobicred, etc.) and to charge a transaction fee based on the total value of the transaction. The transaction fee will be made up of a success fee which is calculated on the category that the item is sold in and a Final Order Value Fee on any additional amounts charged. This to encourage users to make use of all the payment methods offered, to structure offerings in a simpler way and to be more accessible to customers. We do believe that these changes will be for the benefit of the marketplace especially for users who already make use of multiple payment options. And as stated earlier in the thread that in some cases the fees on transactions will actually be decreased. We understand that change is uncomfortable and that is why to a large extent we have decided to engage with users through our customer service channels and not to get involved in arguments on the forum. Especially in cases where sales figures and payment types have been adjusted to suit the argument and not necessarily their reality or getting into arguments on a user's own interpretations of South African law. We steered clear of these arguments as we did not believe that it would be helpful or be to the benefit of the conversation in this thread. In closing: If you wish to voice your opinion about this change and discuss it with other users on the platform you are more than welcome to do so on the forum, because that it what forums are meant for. If you have specific questions about issues you need clarity on then I would urge you to get in touch with our support team so that we can assist you on an individual basis.
  24. 3 points
    i SUGGEST a flat RATE OF 5.5% ON FINAL ORDER FEE and scrap all these complicated fee structures,similar to ebay but less % as we get less bang for our buck. OR increase the flat rate to 6% excluding the shipping and address the sellers making money of postage and not contributing to bobs coffers meaningfully. I understand the need for bob to get commission on the R1 vendors making money off postage and that they cannot moniter it or address it due to various factors On a R100 order and basic register mail at R40 THE difference in fees due to bob will be an increase of 64%(as per this example,can differ on the type of postage and combning of orders etc but can be more or little less depending on amount of postage charged,but then bob covers all bases. This is already a huge increase but can be absorbed between buyers and sellers and make things simple,not complicated Listing fees are another area needs attention,some innovation required here and some incentives to top sellers in each category and some decisions need to be made on amount of listings for free that just fill the site with rubbish thats a story for another day...
  25. 3 points
    This is not to stop excessive fees,its a moneygrab so BOB can get a commission on the R1 sellers that charge high postage and make their income off this postage,and BOB gets 5c . We have raised this many times but bob has been unable to address this or unwilling as these sellers are mainly selling on promotional auctions and to take them to task would make BOB lose the listing fees and this new fees on postage is basically an acknowledgement by BOB that they are unable to moniter this problem or unwilling to make the effort to try and resolve this .Rather the easy way out!! That is the simple crux of the shipping commission!!!!!!!!!! AND the increase in fees is totally unacceptable,even with the positive sentiment after CR17 sona,it will be many moons before we feel the uptick in the economy. I said before that the halcyon days are past,there is no ways BOB will ever get to those numbers again,and to try and make it with these fees increases,will never happen. .
  26. 3 points
    It is shocking to see how little bidorbuy actually cares about their sellers. The people that pay their salaries at the end of the month. The bread and butter of the company. Based on total sales per month, I currently pay bidorbuy between R15K and R21K per month on success fees alone. That is excluding enhancement costs. To increase that to R27K per month is outrageous to say the least, especially if they are not even addressing any fundamental flaws in their system which currently exists. 1. The enhancement systems do not work as advertised. I pay R150 rand per item for "Premium" and "Home page" listings, to get a mere 5-14 views on the product? 2. Expecting a seller to wait 14 days to recover success fees for unpaid orders is ludicrous. Mr troll just comes along and creates a new account, quickly goes and places a R100K order without any intent to pay. "Sorry seller, you'll have to go without that R5K for 2 weeks while we cash in on the interest." 3. Occasionally a client wishes to cancel an order for any number of reasons, yet there is no way for the seller or buyer to cancel an order. Again, bob forks their success fees and expects you to wait. 4. You can remove an item out of your cart a million times, the damn thing will keep appearing again. (across platforms, so definitely not something to do with browser caching) 5. Emails regarding new orders, payments and especially buyer questions are delayed by up to an hour. Now getting back to the new fee rate card and what I believe is a fair system. 1. If you charge an excluding VAT success fee, it should be charged towards the excluding VAT total of the order, less you make profit on our VAT expense. A bit unethical don’t you think bob? 2. The fee increase should be coupled with an in-depth explanation pertaining to the added benefits this will bring to the seller. (Accepting all payments is not a benefit – In fact, 5% to accept credit card transactions was already robbery. Payfast charges a mere 3.5% to minor etailers, bob, receiving the amount of transactions it does, sure as hell does not pay that themselves) 3. An increase in your fees should be coupled with better customer support for both buyers and sellers (a lot of buyers complain about the level of service received from bidorbuy when trying to resolve even the smallest issues) 4. Feeds should be updated regularly during the day, not just once every 24 hours. Expecting a seller to lose money because your terms state “success fees for items not in stock are non-refundable” while the issue is with the feed, is not acceptable and plainly stated, robbery at the highest level. -Either this, or that clause should be removed completely. 5. The payout window should be moved to later during the day. Having a deadline of 9:00 to process the day’s payouts is ridiculous. This is probably another scheme bidorbuy is using to cash in on that sweet interest on your money, then they claim they make the funds available to a seller immediately and wonder why buyers complain about delays with orders? Maybe because we must wait 3 days before we receive the funds? Or is that just me. To end off, inflation, or any other lame excuse bob might try to throw our way to justify the increased fee is pure nonsense. As inflation rises, so does the prices of the products the sellers sell, and thus also the success fee bob generates. As a etailer I do not see the need to increase the margins on my products year after year, because the price I pay and sell at automatically corrects the inflation adjustments. And a bonus for all you folks, a little name and shame: Mr Jacques Jordaan, manager of some sort at bidorbuy claims that there is no way we as sellers make small margins on the products we sell. Clearly, he has no idea of the state of the South African market. Bidorbuy should stop trying to copy ebay and wake up and realize we live in a third-world country. You cannot compare our economic state to that of a first-world country, so why try and compare a South African company to that of one based in America. Good bye bob, I’m excitingly looking forward to seeing who will inevitably take over your market share in the coming months.
  27. 3 points
    Have sent the following through to BoB yet again..... I have little hope of a result, Even though David Berry said this is the point of the forum, and i should not create a warning auction for my clients regarding these fees. 1. the fee increase is not saving any of the sellers any money. The examples used by Johan on the Forum, assumes that all transactions are completed by a Credit Card. Which is hugely incorrect. 2. Credit cards, Discovery Miles etc, only form about 5 to 10% of our actual payments received. so increasing the fees are only increasing BoB's Income. 3. Shipping commission. This commission makes no sense. why does BoB want money from my packaging materials, my efforts. This is generating a VAT input for their TAX returns. Serves no purpose. 4. The fees are going up, but what are the sellers getting in return? There is very little, to none, advertising/ Marketing. The system is not user friendly either. 5. Previous suggestions of drag and drop, client closing an order, instead of the system closing the order, and a Zoom function for auctions have all fallen on deaf ears. for at least 2 years.. Only useless changes have been made to the System, which makes BoB seem better, but not actually 6. The top sellers list should be scrapped and rather replaced with another system based on service, and not sales. As not all sellers have the same budget for advertising on BoB. This should even the playing field, as you are only promoting your income generating sellers. Rather biased.. 7. the excuse that VAT is charged separately due to a possible govt increase in the vat rate is Bull-dust. the VAT was removed to increase the costs. R10 x 5% = 50c, vat inclusive. if you use the new structure of VAT additional - 50c plus VAT = 0.07c, ie (R0.57 commission). thus the new structure actually increases your VAT input by 14%. 8. Are sellers going to be getting listing fee vouchers in return for these new increases? or is BoB just taking more, for less? 9. Also, Sellers did not get 30 days notice of the increase, therefore the increase should only be taking effect on the 12th march 2018, as that is 4 weeks notice period. STD contract practice. 10. BoB needs Sellers as much as the Sellers need Buyers. If sellers are no longer able to be profitable on BoB, they will be moving to free platforms, like Facebook, or creating their own free selling websites like, WIX. Which is more user friendly, and easier managed than what BoB is. Seems like this is going to be the straw the breaks the Camel's back. 11. My survey from my clients revealed that they do not trust BoB as they do not know who the seller is. On FB they can see and track the seller of the items, It is not a cloak and dagger scenario as BoB. 12. BoB's million registered usernames does not mean that there are 1 million clients. BoB should realise that there is very little active buyers actually, the Wednesday Auctions reveal this fact, there are a few buyers who buy a lot. Repeat buyers. there is a gap between active and registered users. BoB should increase sales, rather than increasing fees, Increased sales, will generate more revenue, and keeps everyone happier 13. BoB feedback is very lackluster, as can be seen on my emails, and Forum questions. As you know i have been waiting 2 days for a phone call regarding this. so my account was blocked due to me creating an Advisory auction to warn clients of the increased fees that will have to be passed on to them. BoB's ineffectiveness caused it. Regarding the ruling from the ASA on Takelot, i will be approaching the NCC for a regulatory body for online sellers such as yourselves to keep an eye on fees, ethical business practices and prices.
  28. 3 points
    Stop trolling. If you want to praise the new fee structure you are welcome to start your own thread.
  29. 3 points
    Regarding Johan's statement that the commission charged on shipping fees now is to "prevent abuse of excessive shipping charges by sellers", I would like to direct everyone's attention to clause 6.3 of the listing policy which is already in place. This is 100% proof that Johan is outright lying to us, as a fair and just system to deal with excessive shipping is already in place. 6.3. Unreasonably high shipping charges on listings including insurance is not allowed. Shipping charges may only include the cost of delivery, packaging materials and insurance. bidorbuy in its sole discretion, reserves the right to charge a 5% penalty fee calculated on the total shipping amount to sellers whose shipping charges are deemed excessive, or to revoke selling privileges of infringing users. Johan, you have been called out and caught out. The system is already in place to deal with excessive shipping. We, as the collective of sellers, contend and charge that your statement is dishonest, unethical and an insult to our intelligence. You are very well aware that this is nothing more than a money grab by Bid or Buy, who have seen ebay getting away with it for years and so believe that you can get away with ripping us off the same way. There is, however, a massive difference in the base of ebay compared to Bid or Buy, both in seller and buyer base. You will find that we will not bend over and take it up the tailpipe
  30. 3 points
    Every answer given by Johan so far is nothing short of an insult to our intelligence as sellers. This is what MUST HAPPEN to satisfy the sellers who pay BoB's salaries: 1. NO CHARGES LEVIED AGAINST SHIPPING COSTS, EXCEPT FOR SELLERS WHO ABUSE THE SHIPPING AND OVERCHARGE FOR SHIPPING, AS PER THE POLICY THAT IS ALREADY IN PLACE. WE HONEST SELLERS WHO CHARGE ONLY OUR COST FOR DELIVERY (AND SOMETIMES EVEN LESS THAN OUR COST) REFUSE TO BE TAKEN FOR A RIDE AND BE CHARGED DUE TO A FEW USERS ABUSING THE SYSTEM. CHARGE THE ABUSERS, WE WILL NOT PAY FOR THEIR UNETHICAL ACTIONS!!!!! 2. BIDORBUY MUST NOT BE ALLOWED TO PENALIZE SELLERS JUST DUE TO THE NATURE OF THE PRODUCT HE/SHE IS SELLING. SAME RATES FOR ALL SELLERS, EQUAL TREATMENT!!! TAKE THE 3 DIFFERENT CHARGES BASED ON CATEGORY, ADD THEM TOGETHER AND DIVIDE BY 3, YOU GET A CHARGE OF 7.25% ACROSS THE BOARD. Johan mentioned the lower fees for categories such as computers due to them having low margins. Well how about a seller who is selling fashion jewellery, especially on the crazy R1 auctions. I can guarantee that seller's margins are no higher and probably lower than the computer sellers. But this seller now must pay double? THAT IS UNJUST AND UNACCEPTABLE. WE DEMAND THE SAME FEES PAYABLE AS ANY OTHER SELLER!!! 3 THE LISTED COMMISSION STRUCTURE AS ADVERTISED MUST ALSO INCLUDE VAT. NONE OF THIS BOLLOCKS THAT VAT IS EXCLUDED IN YOUR STATED PRICES. IT IS VERY EASY FOR YOU TO INCLUDE VAT IN YOUR ADVERTISED PRICES, SO WE DO NOT HAVE TO DO ALL THE MATH TO ADD THE VAT AFTERWARDS. EXCLUDING VAT LIKE THIS IS DONE FOR ONLY A SINGLE REASON, TO TRY AND DECEIVE SELLERS INTO BELIEVING THAT THE PRICE INCREASES ARE LESS THAN THEY REALLY ARE. DISHONEST AND UNETHICAL. I AM SURE YOU REALIZE NOW, JOHAN AND FELLOW MANAGEMENT, THAT US SELLERS ARE NOT AS STUPID AS YOU BELIEVED WE WERE AND WE VERY EASILY SEE THROUGH THIS DISHONEST PRACTICE OF TRYING TO HIDE THE REAL INCREASES BY EXCLUDING VAT. YOU SAY THAT THE OLD TIERED SYSTEM WAS COMPLICATED? WELL US AS SELLERS DISAGREE. IT WAS PERFECTLY EASY TO UNDERSTAND, AND HAS NOT CAUSED ANY PROBLEMS FOR SELLERS FOR ALL THE YEARS THAT THE SYSTEM HAS BEEN IN PLACE. I believe the rest of the sellers will agree with me that the above are our demands and we will fight until these very reasonable demands are met!!!
  31. 3 points
    These increases can not be whitewashed,BOB can still review this else they going to lose many sellers and buyers and we know what then happens. There is no way these increases are justified,most of us sellers break even at the moment and with the increases allround we going to go but one way And many of us have been on bob a long time and helped make bob successful so please listen before its too late If consultants were used then they must have been TRILLION OR MACKINSEY THIS WILL KILL BOB
  32. 3 points
    Still ignoring my question. Penalize the sellers that inflate shipping costs. Don't penalize someone like me that has no other option than to use a 3rd party courier at R111 per flyer. Email me Johan, and I will show you my courier account invoices. Now you want me to either lose money, or lose buyers because now R120 sounds ridiculous to a prospective buyer. I've been here 12 years. Bidorbuy made 6 figures out of me in the past 12 months. Look at my account. Does my opinion count for anything? Now you want to basically double my success fees (including the ridiculous final sales value) because I'm a jewellery seller?
  33. 3 points
    As a large loyal seller who has rejected many offers to bypass the system we feel very let down by BOB. We charge less than the shipping charge that we pay in order to attract customers. We will now have to pay an extra 6.55% on these fees which will have to be passed on to the customer. Not only that but we have just just over two weeks to go through our extensive stock and adjust prices to continue to make some profit! Our success fee is now going to be 9.97% + 6.55% on our shipping charges. And this business of charging rates + VAT seems as if we are trying to be conned into thinking the increases are less than they are. What upsets most people, we are sure is being charged commission on shipping charges. Perhaps a re-think BOB?
  34. 3 points
    Guys just a headsup, in the grand scheme of things almost no one is on this forum. If you want to get attention to this outrageous increase you need to spread it on Facebook, Twitter etc, any platform outside of Bidorbuy where it will get wide exposure including in the media and to the public. Go forth and disseminate the info!!
  35. 2 points
    The coins all have messages & themes regarding empty promises like freedom for this and rights for that etc etc. It's a pity the SA Mint don't issue a coin with the message "STOP CORRUPTION" and let the government use the income of the coin-sales to actually do something about their endless empty promises ...
  36. 2 points
    Am I the only one that thinks Bidorbuy's new fee structure is ludicrous? My selling expenses will now go up by more that 250%, on what planet is 250% a normal price increase for any business in any industry? Surely we as sellers can get together and put some pressure on them to reassess this?
  37. 2 points
    Vinyl Lady.....sadly I agree. For many of us it is the end of one selling era, but the start of another.
  38. 2 points
  39. 2 points
    Sellers have to buy boxes , paper , tape , printing paper for shipping labels , ink for printers , and bubble wrap plastic etc SAPO , POSTNET charges according to size of box and weight . Now Bid or buy is also charging sellers for a service on shipping they do not provide. If they want to charge they must start their own shipping company. Sellers will have to keep all the above in mind . Bid or Buy success fee almost doubled 1 March 2018 plus this charge on shipping. If Bid or Buy does not reconsider. Sellers will have to increase selling prices and shipping cost which will most probably result into less sales.
  40. 2 points
    You are strangling the goose! I do accept a fee charge for the goods price but the shipping costs is not part of the BoB system.
  41. 2 points
    Yes, The 2 Buyers chose different shipping methods. Bid or Buy were always strict in enforcing Shipping Money should be for shipping & Packaging Material only ! I have no problem (And I am sure other sellers) have no problem with a price increase but it should be in line with inflation and that should be all ! - Not a "Final Order Fee" determined by the final shipping price- It should be a flat and pre-determinable fee that we as sellers can calculate in advance. I vote #NO Final Order Fee !
  42. 2 points
    I can see more and more sellers doing this, advertisiing only a bunch of cheap junk on BoB for R1 and then including links to their website by email each time a customer makes a purchase to make their real sales on their own website. BoB is going to turn into nothing more than a "customer forwarding portal" filled with absolute junk because the fees are too high to put quality productsp and BoB will be only useful to get contact details of customers. Anyone want R1 ebooks or rings made out of coca-cola can strips and paper mache? Just need your email address in exchange LOL
  43. 2 points
    I would not agree that they are slim. Yes, 3D Secure has vastly lowered chargeback fraud under the guise of "i didnt approve this transaction". But chargeback fraudsters have worked around that using "the product I received is not what I purchased". It is very easy for a chargeback fraudster to receive the package, open it, remove the correct product inside and put some cheap piece of junk inside the box. He then takes photos of the box with the item he has placed in there, and states that is what he received. In that case, the onus is 100% on the seller to prove that the item sent was the correct item, otherwise the chargback is processed by the bank and the seller loses the money and the product. Even by taking photos or video of every package as ity is packed is not sufficient proof that the correct item was sent, as the buyer just tells his bank that the seller must have taken those photos and then just repackaged it afterwards to scam him with the wrong item when in fact it is the buyer who has actually done that. It is your word against his, and the buyer will be sided with 100% of the time in trhat situation, as VISA and MASTERCARD chargeback rgulations state that the full onus of proof is on the merchant alone. A friend of mine in the UK who sells on ebay has had this happen a few times (and with actual chargebacks, not paypal buyer protection) and his packaging is fully monitored by CCTV. The proof from that is not enough for banks if the buyer says that the goods are not the same and submits photos of the item he replaced in the box.
  44. 2 points
    That is an interesting point. My company is a vat vendor. All prices listed on bidorbuy are inclusive of VAT. If I sell something for R100, I realise R 86.00 and R14.00 which is VAT is handed over to the receiver of revenue. How can I be charged a commission by bidorbuy on the R14.00 VAT that I am paying to SARS?
  45. 2 points
    hi i think the new fees are outragious , dont bidorbuy realise that we are actually there customers ! , they didnt even ask us to approve or vote on the new fees structure ! , if they are going to treat us like this they could lose us as clients .
  46. 2 points
    I reallly feel for the book sellers,postage already makes it difficult for sales due to high postage cost since the econoparcel was raised by SAPO a while back,and now this will break the camels back. I see BOB has now added a facility where the commission payable on the sale is shown on the order,thank you,very helpful but a few years late i think what with the new commissions being implemented soon. NOW IF THEY SHOWED THE NEW COMMISSIONS THAT WOULD BE PAYABLE SHORTLY NEXT TO THE OLD ONES SO A COMPARISON CAN BE MADE,THAT WOULD BE ENLIGHTENING!!
  47. 2 points
    Antiques are becoming more and more hard to source .We do not have a source to go to when we require more stock I for one pay R1700.00 per insertion for advertising and have to recoup that before I see a profit.The public are demanding more and more for collectors items because they check prices online.I need to move away from this antique business and have started selling on Takealot to compensate.Bidorbuy are making the most difficult business category on Bidorbuy more difficult for us by charging 8,75 %. Why ?? because these categories have the largest amount of listings
  48. 2 points
    I would also like to suggest the following: A tool for sellers so that they can see what the fees will be before hand so that they can set the price of their items accordingly. I feel that in trying to amke the fee calculation 'smarter' it has become far more complicated, and might scare away the seller who would just like to offload all his old household items / goods. (This is the fun stuff I love to find on BoB) The price of an item is the most important thing to both a prospective buyer and seller and there should be absolutely no ambiguity or misunderstanding in how much the buyer will pay and how much the seller will receive.
  49. 2 points
    Bidorbuy tells us that we must charge actual shipping costs, with a tiny bit extra to cover bubblewrap etc. So if courier costs R90, add R5 for bubblewrap. So client is charged R95 for courier. Thats fair according to Bidorbuy. But now I have to increase that to R101.22 to cover BIDORBUY's share of the non-existent pie. So they are saying we may not add any charges, yet they are forcing us to break their rules, to cover the 6.65% they WANT and certainly cannot come from our pockets, so who loses?? THEIR BUYERS!!!!
  50. 2 points
    bidorbuy will be moving to HTTPS to improve online security and boost rankings in Google. Webmasters are encouraged to get SSL certificates for their websites. In June 2017, tradefeeds that provide non-HTTPS references and Bulk-Uploaders where 3rd party non-HTTPS image links are used will be disabled. What is SSL? SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between the website and the browser. SSL allows for sensitive information such as credit card number and login credentials to be transmitted securely.Normally, information sent between browsers and web servers is sent in plain text, leaving you vulnerable to online attackers. As a result of making use of SSL, websites making use of HTTPS will be given a boost in rankings on Google. Thus, webmasters are encouraged to implement security certificates in order to provide the best user experience possible and retain search rankings on Google. How do I get an SSL certificate? You will need a certificate from a Certificate Authority in order to enable HTTPS on your website. We recommend making use of Let’s Encrypt. It is a free, automated and open Certificate Authority. Help Article - https://support.bidorbuy.co.za/Knowledgebase/Article/View/220/24/https-images-requirement For more information please visit Google’s security blog https://security.googleblog.com/2017/01/the-foundation-of-more-secure-web.html https://security.googleblog.com/2015/12/indexing-https-pages-by-default.html
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