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  1. ATA STAMP CENTRE

    ATA STAMP CENTRE

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  2. Allstar

    Allstar

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    StorminaTcup

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    Digitalgr8ness

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Popular Content

Showing content with the highest reputation since 04/23/2018 in all areas

  1. 2 points
    This has been raised on another platform with the new fee increases but i feel this topic needs exposure as many sellers do not seem to be aware of this problem andBOB has no idea or intention to fix it? ANY multiple order that has been paid with a single payment to BOB,whether bob eft,cc ,voucher etc has been charged duplicated fees and these can double the fees that we sellers have been paying. The recommendation that we advise helpdesk is a waste of time as my queries were escalated to finance department and after a week all i was advised is that the fees i have paid are fees applicable to my charges??wtf-thats saying where bob is concerned 1 +1 =3 . It seems the staff have no idea of this hapening or have been told to ignore these queries,so which is it please BOB Please advise how u are going to fix this as its needs to be rectified,-all unpaid orders need to be grouped together or we as sellers must be able to send an invoice with one total to be paid like we can on ebay-BOB is charging ebay commsions but not giving us the facilities please respond as i am not writing off my excess DUPLICATED FEES due to bob limitations to handle these queiries effectively. And dont recommend not combining orders over a period because we do this to save postage costs for our buyers and also many buyers are salaried workers only able to pay at month end after buying during the month so we try and make it easier for them to purchase,but BOB seems to make things so difficult to turn a small profit. and seperate eft payment on each order do cost money,most account holders do not have free internet banking and these efts can cost R7-R8.50 PER transaction to effect. i am surely not the only seller with this problem?? neil
  2. 2 points
    That is how it should work,but....your helpdesk escalates to finance department and they then inform us the fees are correct as charged so there is a breakdown in communications somewhere as my tickets were closed with NO CREDIT!! NEIL
  3. 2 points
    I don't think Bidorbuy is going anywhere anytime soon but at least there is now a gap that has opened in the market for someone to compete with Bidorbuy. I would think a platform that is non profit/open source would work great, ie it's run by the sellers/buyers and only there to provide the framework to facilitate sales and aftersales support/bad deals etc. I'm pretty sure the 1000's of full time sellers would be able to build and maintain that. It would also be able to truly support buyers and sellers, ie prevent either parties from being open to ripped off, as it is now I get the feeling Bidorbuy's main emphasis is increasing sales and not to ensure a safer marketplace, profits trump safety, when a buyer or seller gets screwed over Bidorbuy doesn't suffer the loss. For instance it's this far down the line and Bidorbuy still hasn't managed to engage a courier company to facilitate safer deals and better prices for everyone, you would have thought that the buying power of thousands of sellers on Bidorbuy would have at least shown something in that regard.
  4. 2 points
    I am now done listing on Wednesday and Friday paid promotion due to Bid or Buys insane fee increase. All sellers should do the same and stick together. Do this and they will soon realize that they cannot operate without the sellers. I used to recommend Bid or Buy, now my goal is to hopefully take 90% of my Bid or Buy business elsewhere within the next year and I am not recommending and promoting a company that is driven by pure greed. You (Bid or Buy) management alone sees your fee structure as helping sellers. 100% of your sellers disagree. When companies start of humble and later kick the people who are responsible for their success .... Companies like that normally go under.
  5. 1 point
    I agree,totally and eft cost to buyers are high if you dont have free services..
  6. 1 point
    It is unrealistic to expect sellers to contact you for every issue like this. Yesterday I spent 30 minutes trying to convince Laurence in your finance department that I am not trying to steal R 18.81 from you. I called from my mobile so you can imagine how much that cost me. Expecting buyers to make multiple payments for one delivery is madness. Buyers will simply buy somewhere less complicated.
  7. 1 point
    Sometimes buyers put orders through and add postage then I realize they live near enough to save on postage and can collect the order. The fees has been charged so I just post it to avoid the hassle of reclaiming the charge on postage. Sad for the buyer
  8. 1 point
    I would really like a reply on this situation and what BOB is doing to resolve this,i have another 2 orders where this has happened again even after advising buyers to make seperate payments ,we are ignored as usual . As i said before i cannot be only seller this happens to so BOB must be sitting on lots of duplicated fees from sellers. Please advise anyone at bob??is there a solution to stopping this happening?? neil
  9. 1 point
    I have sold more through facebook in the past 2 months than on BOB and all it takes is time. Yes, it's not ideal and you cannot bulk upload your products. So for me who have more than 1000 products, I have to select a handful, create the posts for each of them and them wait for the replies. You get a lot of time wasters but the sales and interactions are good. Plus, I redirect a lot of traffic to my website whilst creating a valuable backlink. I am definitely spending more time and effort on FB than on BOB.
  10. 1 point
  11. 1 point
    I doubt R50K would get you to the position to be remotely close to competition for bob. Bidorbuy in itself started with a lot more capital than that and that was quite a few years ago. The complaining on this form isn't going to help anybody either. This thread was created before the increase to reflect the displeasure of the community and 2 months down the line it is still active. I can guarantee however, bob is starting to feel the pressure where it hurts the most, their pockets. Just look at this: https://www.alexa.com/siteinfo/bidorbuy.co.za - That should give you some insight as to what is happening on bob. If they continue with the current trend I'm guessing they will probably be around for maybe another 6 months tops. With the increased rate of living as a result of the VAT and other increases, they couldn't have chosen a worse time to increase their fees.
  12. 1 point
    The way unpaid orders don't automatically get grouped together for payment is definitely an oversight by Bidorbuy considering the new fee structure with the extra commission charged on anything over and above the item value. They can't expect every seller to contact support to sort it out everytime a buyer combines order payments. I have also noticed a consistent and marked decrease in the number of crazy auctions being listed since the new fee came into effect.
  13. 1 point
    and i forgot to mention , BOB takes buyers word you are stuck with an unfair snc and unfair rating also, client can make up a fake story to get refund and then stick you with a bad rating that you also cannot defend
  14. 1 point
    hi all i can agree with most here , this new snc process is totally ridiculous i have clients making up lies and my case is not heard and then i am billed even after i get bullied into refunding even if it was client is at fault. this new process makes it way harder and much more effort to state your case and they always seems to just take the buyers side. i went through the long process of disputing the snc, week has passed no reply , so i can tell you sellers get ready for much more losses. example trend lately buyers buy item even receive it then see it somewhere on BOB cheaper returns it comes up with a lie then buys from another seller and im out of pocket or like what happened recently client buys items stuffs it up not reading instructions waits 10 days then makes up a fable of part is faulty returns it part is tested nothing wrong then i am bullied and forced to refund becoming ridiculous and then they take buyer side on snc , they are not interested in hearing the facts just takes clients word , i might as well just sit and refund all day and type snc that is waste of time make no profit this new process spells big losses for sellers as i said i have tested trying too defend the snc and no reply !!!
  15. 1 point
    Dear Bidorbuy Sellers! I have exciting news for you! Due to the decreasing amount of traffic on Bidorbuy and our increasing need to justify our positions , we have implemented higher fees and even more gobbledy-gook than the best politician could pretend to understand. However, even better news is that you can pass these higher prices on to the buyers, so you will not lose a cent. So......ja swaer.....I was never a huge seller, but the old management showed a sincere caring for sellers and buyers while the platform was being consolidated. Let me then thank Bidorbuy for galvanising me to find a better means of selling my thingiemebobs.
  16. 1 point
    Great news..Keep it up Bob.
  17. 1 point
    BE AWARE!!! Sellers just remember to check on an item sold for R1. If you fail to snc every single one, from now you will ALSO PAY for commission on the SHIPPING. YES on the SHIPPING! I will not write what I think about that!
  18. 1 point
    Well here is how snc's are going to go. 27min wasted for R9 and here is how the conversation goes: Njabulo Zwane:How can I help you today ? 14:59shawn bouwer:The buyer of order13821075 only paid the ring and no shipping and now I am being threatened by Xolani if I do not refund the payment. Instead of the buyer being in default I am treated like the one in default 15:00Njabulo Zwane:The buyer does not want to proceed with the order as they require a refund. 15:00Njabulo Zwane:You are entitled to assist as you have not shipped the item yet. 15:00shawn bouwer:Since when does the buyer bid, part pay and then force the seller to refund in an auction????? 15:01shawn bouwer:Why would I ship when no shipping has been paid??? 15:01shawn bouwer:This is an auction not a buy it now. 15:02Njabulo Zwane:You can still file an snc on an auction. 15:03shawn bouwer:Then what the hell is going on here? 15:03shawn bouwer:I filed an snc for non payment and Bidorbuy overturned it 15:03Njabulo Zwane:Please refund the buyer to get this matter not resolved. 15:04Njabulo Zwane:Once refund has been made we will credit you back with your success fees. 15:05shawn bouwer:Do you realize that you are violating your own terms and conditions in clause 6? 15:05shawn bouwer:I should hand the buyer over for legal collection for failing to pay in full 15:05shawn bouwer:And you force a refund? 15:06shawn bouwer:Why is this buyer not expected to make full payment as was required in all the years I have been a seller? 15:09Njabulo Zwane:"Hi. According to our records shipping was not paid and we will not send the item for free. The buyer will be refunded only if Bidorbuy agrees to the snc. I am not paying commission on a sale that does not happen. Best regards Shawn" 15:09Njabulo Zwane:You confirmed that you will refund the buyer if success fees are reversed. 15:10Njabulo Zwane:We are going to reverse your success fees. 15:11shawn bouwer:Because Xolani said I had no choice and now threatens to restrict my account so that I cannot sell. 15:11shawn bouwer:As I said you are forcing a refund that is against all rules of an auction 15:12shawn bouwer:Is this Bidorbuys new approach? 15:14Njabulo Zwane:The buyer is allowed to request for a refund. 15:15Njabulo Zwane:Kindly refund the buyer to get this matter resolved. 15:16shawn bouwer:Ok I get it. You make the rules and change them at the seller's expense whenever it suits you. You force a refund or close my account so I refund. Thank you for enlightening me.
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